Return & Refund Policy
At Austin Dachshund, we are committed to providing families with healthy, well-cared-for Dachshund puppies and a smooth adoption experience. Because puppies are living animals and each puppy is matched with a family individually, our return and refund policy is different from that of ordinary retail products.
Please review the following policy carefully before placing a reservation or completing a puppy purchase.
1. Puppy Reservations
A reservation payment is used to reserve a specific puppy and remove that puppy from availability to other prospective families.
Once a reservation has been confirmed, the puppy will be held for the selected family according to the terms agreed upon at the time of reservation.
Reservation payments are generally non-refundable if the buyer changes their mind, changes their plans, or is otherwise unable to proceed with the adoption.
If Austin Dachshund is unable to provide the reserved puppy due to circumstances involving the puppy’s health, welfare, or availability, we will work with the buyer to discuss available options, which may include transferring the reservation to another available puppy or receiving a refund, depending on the circumstances.
2. Final Puppy Payments
The remaining balance for a puppy must be paid according to the payment schedule communicated during the adoption process.
Once the final payment has been completed and the puppy has been transferred to the buyer, refunds are generally not available except where required by applicable law or where specifically covered by our health guarantee.
3. No Returns for Change of Mind
Because a puppy is a living animal and the adoption process involves preparation, veterinary care, feeding, socialization, and other expenses, we do not accept returns simply because a buyer has changed their mind.
Before completing an adoption, prospective families are encouraged to carefully consider their lifestyle, housing arrangements, schedule, financial responsibilities, and ability to provide lifelong care for a Dachshund.
4. Health-Related Concerns
Every puppy receives appropriate care and is examined by a veterinarian as outlined in our health and adoption documentation.
If you have concerns about your puppy’s health after adoption, please contact Austin Dachshund promptly.
Health-related claims will be handled according to the terms and conditions of our Health Guarantee. Buyers may be required to provide veterinary documentation from a licensed veterinarian in order for a claim to be reviewed.
5. Return of a Puppy
If a family is no longer able to care for a puppy or adult dog obtained from Austin Dachshund, we ask that they contact us before making any arrangements to surrender, rehome, or transfer the dog.
Where appropriate, Austin Dachshund may assist in discussing safe rehoming options. Any return arrangement must be approved by Austin Dachshund in advance.
A return does not automatically qualify the buyer for a refund. Any financial arrangements will be determined based on the individual circumstances and applicable agreements.
6. Transportation and Delivery
Transportation or delivery fees paid to third-party transportation providers may be non-refundable once transportation arrangements have been scheduled or completed.
If a transportation issue occurs, Austin Dachshund will work with the buyer and transportation provider to determine the appropriate next steps.
7. Refund Processing
When a refund is approved, it will generally be issued using the original payment method whenever reasonably possible.
Processing times may vary depending on the payment provider or financial institution.
8. Buyer Responsibilities
Before purchasing or reserving a puppy, buyers are responsible for ensuring that:
- Their housing situation permits ownership of a dog.
- They are prepared for the financial and time commitments associated with puppy ownership.
- They understand the care requirements of a Dachshund.
- They can provide appropriate veterinary care, nutrition, exercise, training, and socialization.
- They have reviewed the applicable adoption, payment, and health-guarantee terms.
9. Policy Changes
Austin Dachshund reserves the right to update this Return & Refund Policy when necessary. Any changes will be posted on this page with an updated effective date.
10. Contact Us
If you have questions about a reservation, payment, return request, or refund, please contact Austin Dachshund through the contact information provided on our website.